At WPSMS.io, customer satisfaction is our top priority. We stand behind the quality of our SMS plugin and services, and we want you to feel confident in your purchase. That’s why we offer a 100% money-back guarantee within 14 days of your initial purchase — no strings attached.
✅ Eligibility for Refund
We offer refunds under the following conditions:
⏳ You request the refund within 14 days of the original purchase date.
🛠️ You have encountered a technical issue that we’re unable to resolve within a reasonable time.
🧪 You’ve given our support team the opportunity to resolve your issue before requesting a refund.
💳 Refunds are available only for the first-time purchase of a license. Renewals, upgrades, or license extensions are non-refundable.
🚫 Non-Refundable Cases
While we do our best to accommodate all users, we cannot offer refunds in the following situations:
📅 Refund requests made after 14 days from the original purchase date.
🔁 Refunds for subscription renewals. Renewal reminder emails are sent ahead of time to allow cancellation if needed.
💼 Purchases made through third-party marketplaces or resellers.
❌ Refusal to allow our support team to assist with a technical issue.
📩 How to Request a Refund
To request a refund, simply contact our support team with the following information:
Your full name
Your email used for purchase
Your order ID or license key
A brief description of your reason for the refund
📧 Email us at: support@wpsms.io
We usually respond within 1–2 business days, and approved refunds are typically processed within 5–10 business days, depending on your payment method or bank provider.
🔄 Canceling Your Subscription
If you have an active subscription and you no longer wish to renew it, you can cancel at any time via your account dashboard. Canceling your subscription will prevent future renewals — but it won’t retroactively refund past payments. If you need help canceling, our support team is happy to assist.
🛡️ Our Promise
We believe in building long-term relationships with our users. If you’re not satisfied, we want to know why — whether it’s a feature, support, or performance issue. We’re constantly improving WPSMS based on your feedback.
We appreciate your trust in WPSMS.io, and we’re here to make your experience as smooth as possible.
WPSMS.io
Smart SMS Integration for WordPress
📧 support@wpsms.io