Looking for a way to instantly connect with your WooCommerce customers after they place an order? The WooCommerce SMS Plugin by WPSMS helps you send automated text messages to customers and admins, ensuring everyone is updated in real-time — directly from your WordPress dashboard.
Unlike emails that often go unread, SMS has a 98% open rate — making it the fastest and most effective way to confirm purchases, notify shipping, and reduce customer service pressure.
What This Plugin Does
The WPSMS WooCommerce SMS Plugin connects your store to trusted SMS gateways, allowing you to send custom text messages based on:
Order placement
Order status changes
Refunds or cancellations
New customer signups
Admin alerts and stock warnings
You’ll never need to manually update a customer again — the plugin handles it all, instantly and automatically.
Top Features
✅ SMS for Every Order Event
Configure and automate SMS alerts for each WooCommerce status: pending, processing, completed, canceled, refunded, and more.
✅ Admin and Customer Notifications
Send alerts to both your team and your buyers, keeping operations smooth and communication clear.
✅ Customizable Messages
Use dynamic shortcodes like {name}, {order_id}, {status}, and {total} to personalize every message.
✅ Multiple Gateways Supported
Works with major SMS providers including Twilio, ClickSend, Nexmo, SMSGlobal, BulkSMS, and many more.
✅ Logs and Delivery Status
Track sent messages and delivery responses right inside your WordPress admin.
✅ Works Worldwide
Send messages to customers anywhere in the world. You control the gateway and message content.
✅ Multilingual Ready
Compatible with WPML, Polylang, and multilingual WooCommerce setups.
Who Should Use This Plugin?
This plugin is built for:
Online stores that want to reduce customer service load
Subscription-based businesses sending regular updates
Admins managing high-volume orders who need immediate alerts
Store owners selling internationally who need reliable delivery
Any WooCommerce site looking to boost engagement and retention
Benefits of Using SMS in eCommerce
| Benefit | Impact on Store |
|---|---|
| Instant Communication | Customers know the status of their order immediately |
| Higher Open Rates | 98% of SMS messages are read within minutes |
| Reduced Support Tickets | Fewer “Where is my order?” inquiries |
| Stronger Customer Experience | Builds trust and loyalty |
| Automated Messaging | Saves time and reduces human error |
| Global Reach | SMS works in any region, unlike email filters |
How It Works (Step-by-Step)
Install WPSMS on your WordPress + WooCommerce store
Connect your SMS provider using API credentials
Enable WooCommerce integration in plugin settings
Choose which events should trigger messages
Customize your messages using shortcodes
Start sending SMS automatically — no extra tools needed
Message Examples
Here are a few examples of messages you can send with WPSMS:
Order Confirmation:
“Hi John, your order #12345 is confirmed and will be processed soon. Thank you!”Order Shipped:
“Good news! Your order #12345 has been shipped. Track your package here: [link]”Order Delivered:
“Your order #12345 has been delivered. We hope you love it!”Refund Processed:
“Your refund for order #12345 has been issued. It may take 3–5 days to appear.”Admin Alert:
“New order received: #12345 – Total: $96. Ready for processing.”
Compared to Email Notifications
| Feature | SMS via WPSMS | Email Notifications |
|---|---|---|
| Open Rate | 98%+ | 20–30% |
| Speed | Delivered in seconds | Can be delayed/spam folder |
| Visibility | Direct to phone | May go unnoticed |
| Setup Time | 5 minutes | Already default in Woo |
| Customer Impact | High | Moderate |
| Personalization | Fully supported | Limited in Woo defaults |
Compatible With:
WooCommerce core
WooCommerce Subscriptions
WooCommerce Bookings
WPML, Polylang
Most Woo-compatible checkout, cart, and customer plugins
SMS gateways via REST API or plugin connector
FAQs
- Can I disable certain message types?
Yes. You can enable or disable messages per order status. - Will it work with multilingual stores?
Yes. Each message template can be translated using your multilingual plugin. - Can I preview messages before they send?
Yes. Each message has a live preview during setup. - Are there delivery logs?
Yes. Sent messages and delivery responses are stored in the plugin log tab. - Can I test before going live?
Yes. Use test phone numbers and send dummy orders to verify everything works.